Why this matters
Clear information on the phone helps us bring the right tools and parts, which can save time and a second trip.
The call
- What is happening and where.
- Whether water is shut off.
- Whether anything electrical is wet.
- The age and type of house.
| Stage | What happens |
|---|---|
| Phone call | We assess urgency and give safety steps |
| Arrival | We inspect and explain findings |
| Repair | We do the agreed work |
| Wrap-up | We test, tidy and explain next steps |
Gear past the DIY stage
- Pipe wrenches in three sizes.
- Hand auger and plunger set.
- Assorted copper, PEX and ABS fittings.
- Drop cloths and a wet vacuum.
Step by step
- Shut off water if needed.
- Clear access to the problem area.
- Have photos ready if possible.
- Be available to discuss options.
- Ask questions before work starts.
Questions worth asking us
You are entitled to understand the work before it starts. Ask what we think is wrong and why, which parts we plan to replace, and whether there is a simpler repair worth trying first. Ask whether the job needs a permit and who arranges it. Ask what the old part looked like; we are glad to show you the worn cartridge, the split pipe or the root mass we pulled out. When the job is done, we will tell you what we tested, what to watch over the next few days, and any later work we would suggest, without pressure to book it on the spot.
If something we fixed misbehaves afterwards, call the same number and describe what changed.
Handing it over to us
Whenever you are unsure. See emergency plumbing, contact and questions.
Markham note: village-core houses tend to hide cast iron and galvanized behind plaster, while Cornell and Box Grove builds run PEX to a manifold. We ask the year your house was built so the right fittings ride along on the truck.
Straight from the phone log
Do you give prices on the phone?
We explain how pricing works and give firmer figures once we see the job.
Should I clear the area before you arrive?
Yes, if it is safe. It saves time.
Ready to get it fixed?
One call, a clear explanation, and work finished tidily before we leave.